KVIT Guarantee T&Cs

KVIT Guarantee T&Cs


Sanitary ware

Guarantee details:

Pottery has a lifetime guarantee against any manufacturing defects on all vitreous ceramic products.

Seats, flushing mechanisms, concealed cisterns and wall mounted frames all have a 12-month guarantee.

Cleaning tips:

  • Clean pottery, seats, flushing mechanisms and concealed cisterns with warm water and a mild detergent
  • Clean any problem areas with a soft washcloth or a soft brush and dry off with a soft cloth
  • Do not use abrasive cleaners as this may scratch the surface of the seat.
  • Seat hinges should be cleaned using warm soapy water or a mild detergent, rinse clean and dried off with a soft cloth.
  • Never use bleach, concentrated cleaners on the seat hinges as this will cause them to discolour and rust.
  • The cover supplied with the seats are for hygiene purposes only and should not be used to sit or stand on.

Baths & Panels

Guarantee details:

Baths have a 25 year guarantee against manufacturing defects providing they have been installed following the manufacturer’s instructions.

Acrylic bath panels have a 5 year guarantee against manufacturing defects providing they have been installed following the manufacturer’s instructions.

Wooden bath panels follow the same guarantee as the furniture ranges – see furniture range for specifics.

Bath shower screens have a lifetime guarantee against any manufacturing defects.

Cleaning tips:

  • Cleaning should be done immediately after use while the bath is still warm. This way the layer of insoluble soap, grease and dirt which would otherwise harden on the surface can be removed more easily.
  • Clean the bath and panel thoroughly with warm water and wipe away excess with a soft sponge or microfiber cloth.
  • For a more thorough clean use a none abrasive cleaner and sponge, always rinse all cleaning products from the bath with clean water.
  • Highly coloured bath oils, bathing products and hair dyes can stain the surface of your acrylic bath/panel.


Guarantee details:

Shower valves and shower accessories have a 5 year guarantee but there is a 12-months limitation on moving parts and components. It is very important that all pipe work is flushed thoroughly after installation to avoid damaging the ceramic discs. If the valve is not supplied at balanced hot and cold pressures, then the mixer will not function correctly. Valves like many other products include moving parts, joints and connections will suffer over time if they are not serviced regularly. We recommend that you have your bathroom appliances checked annually by a certified plumber and that you consider replacing cartridges as soon as there are signs of poor function or water leakage.

Shower enclosures have a lifetime guarantee against any manufacturing defects and all moving parts are covered by a 1 year guarantee.

Cleaning tips:

  • All showering surfaces should be cleaned using only a damp cloth and clean water and dried using a soft cloth.
  • We recommend you clean the cartridges/filters annually, below are the steps to keep your shower in good condition. (it is advised that this should be carried out by a qualified plumber)
  • Shower enclosures should follow the below cleaning instructions.
  • Clean little and often. Lime scale can be quickly and easily removed if you keep on top of the task. Not only will this make it easier it will also be quicker and leave the enclosure looking clean and like new
  • Dry the glass after use. This will help to remove water, soap residue from the glass before they dry, and leave hard deposits on the glass itself.
  • Apply glass cleaner. When you see deposits on the glass spray a standard glass cleaner onto the glass and leave for a minute then wipe away with a soft dry cloth

Trays & Anti-slip Trays

Guarantee details:

Trays have a 25-year guarantee providing they have been fitted as per the manufacturers fitting instructions as the manufacturer will not accept responsibility for incorrect installation.

Please note that inspection should be done prior to installation as fitting of the tray is acceptance of quality and the manufacturer will not accept responsibility for incorrect installation. If a fault has been found, a tray fault form is to be requested and the product should not be uninstalled until the manufacturer has agreed to do so

Maximum weight 158kg.

Cleaning tips:

  • Dry out the tray fully after every use to avoid build-up of lime scale and soap residue.
  • Clean the shower tray regularly using a damp cloth or sponge followed by a soft dry cloth.
  • Occasionally use a non-abrasive cleaner to remove stubborn stains.

Furniture and Wooden panels

Guarantee details:

Below shows the length of guarantee which each manufacturer provides against each range all of which are providing that the items have been fitted as per the manufacturers fitting guide. Moving parts have a 12-month limitation.

KORE: 6-year PURITY/MATRIX/CITY: 2-year LIBERTY: 2-year PURE/TRIM/ENCORE: 2-year Astley: 5-year

CAYO: 2-years OPTIONS: 2-year ARC: 6-year

All furniture is guaranteed against manufacturing defect and should be fitted at least 60cm from any excessive direct water source such as baths, showering areas.

Please avoid direct sunlight, as this will cause the surface to discolour.

This product is splash proof and not waterproof the item is not suitable for wet rooms.

Where units or worktops have to be cut out for services, cut edges MUST be sealed against water ingress.

If an issue does occur with any of our products we will require close up images of the product and a panoramic view of the bathroom with the item in situ and any ventilation and the original order number, this was purchased on.

Please don’t uninstall any products without consulting us prior to doing so. We will always try to rectify any product issue with a spare part before replacing the item in full.

Cleaning Tips:

For day to day cleaning of the furniture wipe down with a warm soapy damp cloth and dry with a microfiber cloth immediately after.


  • Use warm soapy water as your first option. This should remove majority of marks.
  • Be sure to use a soft cloth on any type of surface. Micro Fibre cloths are super useful!
  • Make sure you wring out your cloth so as not to saturate the surface. Too much water can damage the finish
  • Add a splash of white vinegar for a deeper clean.
  • Get into the habit of wiping down regularly. This doesn’t have to be much, just a quick dust or wipe down.
  • Get an extractor fan fitted to the bathroom to allow excess moisture to be removed from the room correctly with a closed door for this to work effectively.


  • Don’t use harsh chemicals such as bleach or ammonia-based cleaners. These can affect the finish and colour of your furniture. Stick to the gentle cleaners.
  • Don’t scrub just rub gently with a soft cloth. That way, you will not damage the surface and will help keep the surface dry.
  • Don’t let any spills or stains sit on your furniture. The quicker you clean it up, the less likely you are to get staining.
  • Don’t use any abrasive cleaners or cloths, as these may scratch the surface.
  • Don’t use any shop bought cleaners without reading the manufacturer’s instructions very carefully.
  • Don’t open windows to allow steam to be released as this will cause excess moisture in the bathroom.
  • Tough stains can be removed by adding a splash of vinegar to your soapy water.
  • Never rub your furniture. This can effect anything from the colour to the feel. Make sure you dab.
  • Regular maintenance is a good idea. Little and often will help you out in the long run.

Reflection Mirrors

Guarantee details:

All of our mirrors are covered against manufacturing defects, please read in full the user manual / instructions before installing the product.

They are IP44 certified & ready for use in bathroom zone 2 (see last page for reference)

Cleaning tips:

  • Remove all dust with the soft microfiber cloth and clean all the surface of the mirror.
  • Spray a little non-abrasive soap or recommended glass cleaner in the surface of the mirror and clean with a separate soft microfiber cloth until dry


Guarantee details:

Brassware has a lifetime guarantee but this does not cover damage covered by calcium deposits internally or externally.

Cleaning tips:

  • Clean regularly with warm water and mild detergent then polish with a clean soft lint-free cloth
  • Under no circumstances should the product come into contact with harsh abrasive cleaners.
  • Do not use scouring pads, steel wool etc. as this will scratch the surface of the tap.

Bathroom Accessories

Guarantee details:

Bathroom accessories have a 2-year guarantee but this does not cover damage covered by calcium deposits internally or externally. Cleaning tips:

  • Clean regularly with warm water and mild detergent then polish with a clean soft lint-free cloth
  • Under no circumstances should the product come into contact with harsh abrasive cleaners.
  • Do not use scouring pads, steel wool etc. as this will scratch the surface.

Kitchen Taps

Guarantee details:

Kitchen taps have a 5-year guarantee but this does not cover damage covered by calcium deposits internally or externally. There is a 12-month limitation on moving parts.

Cleaning tips:

  • Clean regularly with warm water and mild detergent then polish with a clean soft lint-free cloth
  • Under no circumstances should the product come into contact with harsh abrasive cleaners.
  • Do not use scouring pads, steel wool etc. as this will scratch the surface of the tap.

PVC Wall Panels

Guarantee details:

PVC wall panels are covered for 10 years by the manufacturer providing they have been fitted to the manufacturers guide. Upon receipt of wall boards, defects, damages and batch numbers should be double-checked prior to installation. Installation is acceptance of the goods in received state.

Do not expose to direct sunlight, or temperatures in excess of 60c.

Due to the limitations of the printing process, colours may vary.

Cleaning tips:

The hardwearing surface of panelling can be hygienically cleaned with shower-panel spray cleaner which Is a mild non-abrasive cleaner with an anti-bacterial agent. Abrasive cleaners and bleaches must NOT be used.

Towel Rails & Radiators

Guarantee details:

  • Ensure that the product you have chosen is compatible with your heating system. Our products are entirely suitable for the vast majority of heating systems. However, do NOT install a product containing Ferrous (steel) parts onto an open/direct circuit. If in doubt, please consult our product literature or contact your installer.
  • If you intend to install the product on an open/direct (DHW) circuit, please ensure that naturally soft or artificially softened water is NOT present. Contact your local water authority to ensure that material dezincification is not common in your area. Water analysis is available at a cost.
  • Towel Rails manufactured from Brass materials should NOT be installed onto an open/direct domestic hot water circuit if the water is naturally soft or artificially softened water is present.
  • Heated Towel Rails and radiators should be installed in accordance with BS EN 14336:2004 & BS EN 12828:2012.
  • We would advise that, where appropriate, all indirect/closed heating systems are cleansed by a flushing agent and treated with a central heating system inhibitor according to BS 7593:2019 specifications before installing a Kartell product. This is especially important if the product is an addition to an existing system and would ensure the continued efficiency and longevity of the system’s components together with the towel rail/radiator.
  • Ensure the towel rail/radiator is installed with manual isolating valves to BS 2767:1991 (Thermostatic isolating valves to BS EN 215:2019) specifications. Our extensive range of radiator valves complies with this specification.
  • Seal all radiator valve connections into the products by appropriate use of PTFE tape or a preparatory brand of sealing compound.
  • Do NOT overtighten radiator valve connections, particularly tapered threads, into the product. Consequential damage may occur to the product.
  • Ensure that the product is correctly positioned, vented of air, and balanced according to BS EN 14336:2004 specifications.

Electric and Dual Energy Towel Rails

  • Ensure that the electrical supply is fully isolated before installation or servicing.
  • The installation MUST comply with British Standard BS 7671:2018 “Requirements for electrical installation. IET Wiring Regulations.
  • In bathroom installations, the product should be permanently fixed, individually earth bonded and positioned to comply with BS 7671:2018- Section 601 Specifications.
  • The electric element installed within this product is manufactured and inspected to BS EN 60335 – 1 (CENELEC.) CE1 61/50. It is splash-proof only and must never be immersed in or subject to continual water splashing.
  • The electric element installed within this product should only be connected to a 220/240 Volt AC mains power supply.
  • The electric element MUST be connected to the fixed wiring of the premises through a cable outlet and controlled by a double pole switch, having a contact separation of at least 3mm in all poles. If the switch is positioned in a bathroom, shower-room, toilet, or room prone to condensation, it should be ceiling mounted, and pull-cord operated.
  • WARNING: This product MUST be earth bonded through the 3-Core connection cable. For bathroom installations, the product must be individually earth bonded.
  • Ensure that the appliance is protected by a suitably rated fuse or by a proprietary brand of Residual Circuit Breaker (RCB) or Residual Current Device (RCD).


Thermal cycling will NOT occur if the unit is installed with the element at the top. Consequential damage will then occur.

  • The electric element in a dual fuel (Heating & Electric) model must NEVER be switched on whilst the central heating system is operative. This will cause the element to ‘short cycle’ and shorten its operational lifespan.
  • The electrical element in the dual fuel (Heating & Electric) model must NEVER be operated without the product being completely full of water, vented of air and connected to the central heating system. The system design MUST guarantee the filling of the product. Special care must be taken after any service work requiring draining the system.
  • Should the electrical supply cord needs extending or is accidentally damaged, it must be replaced by the manufacturer or its appointed service agents.
  • To operate efficiently, this appliance will become hot in operation. Accordingly, we would advise that if elderly, infirm persons or very young children are likely to be left unsupervised in the room containing this appliance, it is positioned to ensure that prolonged contact cannot easily occur.
  • Should you wish to use a day and time controller with this appliance, ensure that it is rated to accept the wattage load of the electric element. Electrical only products are designed for continuous operation and are perfectly safe if left switched on permanently.
  • In dual fuel (Heating and Electric) models, using the electric element only, i.e. during summer, allows for thermal expansion within the product by partially opening the ‘return’ radiator valve. The ‘flow’ radiator valve must be closed to prevent backflow through the system. Both valves should be opened and balanced when the central heating system is operative, i.e. during winter.

All-Electric and Dual Energy Towel Rails and Radiators are designed to comply with BS EN 60335 Parts 1 & 2. The British Standard covering the safety requirements of electric heating appliances and momentary contact with the product should not cause injury. However, to be effective, these products become hot, especially when fully covered with thick towels that do not allow the heat to dissipate. Accordingly, we would advise that if elderly, infirm, or young children are likely to be left unsupervised in a room containing one of these products, it is positioned to ensure that prolonged contact cannot easily occur.

Upon completion of the installation, we would advise that the product is securely covered to prevent contamination or damage by building materials such as paint, plaster, tile adhesive, grout or sealants until all building and finishing work is completed.

To preserve the finish on this product, we would advise that it is regularly cleaned by wiping with a soft clean cloth moistened with water and then polished using a soft, dry duster. ON NO ACCOUNT should any abrasive powders, polishes, detergents, household bleaches or cleansing agents be used on this product. Cleaners containing alcohol, acids or corrosive must NOT be used.

Cleaning tips:

  • Some household bleaches, cleaners, toothpaste and denture cleansers can damage plated or coloured finishes and, if accidentally spilt onto the product, should be wiped off immediately by a clean cloth moistened with cold water then dried thoroughly with a soft clean cloth.

Guarantee Limitations

In common with most guarantees, the Kartell Guarantee has terms and conditions, and these have been put into place to ensure that we cover all claims within reason but NOT those for which we cannot reasonably be held responsible:

  • The guarantee applies to all products manufactured and distributed by Kartell. Our guarantee covers all products available and our back catalogue.
  • We insist that you use a qualified person to install all our products and any issues relating to the fitting of an item that hasn’t been fitted per manufacturing guidelines will void any warranty.
  • This guarantee is limited to the value of the product and does not cover transport, removal and installation costs for replacement products.
  • All guarantees offer a comprehensive warranty against manufacturing defects.
  • All moving parts and working components are covered for 1 year from the date of purchase, subject to normal usage.
  • A dated sales receipt, pictures/videos of the item in question, must accompany all guarantee claims.
  • Our obligation is to either replace the item in full, repair the item or provide a means to repair the item, However, this is solely our decision which of these options we choose to Implement.
  • All Kartell products MUST be installed in accordance with the following guidelines by a competent, fully qualified Plumber, Plumbing & Heating Engineer or Electrician (as appropriate) who is fully conversant with current installation regulations and codes of good practice.
  • Each product must be installed, operated and maintained in compliance with the attached guidelines and with regulations specified in the appropriate British Standards applicable at the time of installation.
  • Kartell reserves the right to repair or replace (at our discretion) products that have been proven and agreed by us to have developed a fault attributable to poor design, materials, or workmanship.
  • Plumbing and Electrical installations, including their component parts, are not covered. These are the responsibility of your installer.
  • Defects or damage caused through incorrect installation, improper use, negligence, accident or malicious action are not covered.
  • Damage to other property, personal injury, consequential loss, damages, expenses, or any third-party costs are not covered.
  • This guarantee is only applicable to the manufacture and distribution of towel rails and radiators installed in the UNITED KINGDOM and is non-transferable.
  • Kartell or its appointed agent must carry out all repairs to a manufactured product.
  • Decorative finishes such as Gold, Nickel, Polished Brass and Copper are not covered. These finishes will naturally darken and age with use. This is in no way detrimental to the operation and longevity of the product.
  • Please retain the proof of purchase (i.e. receipt/invoice) from your product supplier. This will be required to validate your guarantee at a later date.
  • Following our policy of continual improvement, Kartell reserves the right to amend The Terms and Conditions of this guarantee without prior notice.
  • English Law governs this guarantee, and the parties agree to submit to the exclusive jurisdiction of the English courts.

IMPORTANT: In the unlikely event of encountering a problem with one of our products within the guarantee period, please get in touch with your supplier/installer, who will liaise with us on your behalf. After this period, please contact your relevant sales office. Details on the contact page.

IMPORTANT: Please ensure that you read and fully understand the guidelines. If you need clarification of any points, please contact the Customer Services Department.


  • Abrasive

cleaners such as bleach will discolour any seals overtime and may cause them to
deteriorate and become brittle.