FAQ's | Kartell UK

We are a distributor, so only sell to plumber’s merchants, trade counters and showrooms. However, if you are interested in our products, please contact our sales team who will be happy to suggest a company in your area you can buy through.

Where can I buy Kartell UK's products as an end user?

You can contact our Sales office who will be happy to help find a supplier in your area.

Bedford: 01234 363393

Wigan: 01942 257800

Who can open a trade account with Kartell UK?

Plumbers Merchants / Trade counters and Bathroom Showroom’s, please contact the sales team who will put a representative in touch.

Bedford Sales Office: 01234 363393

Wigan Sales Office: 01942 257800

I am having an issue while fitting a Kartell UK product, what should I do?

While we don’t have qualified plumbers at hand, we do have a Customer Service team who have many
useful resources and will be happy to offer advice where possible. Their number
is 0330 808 5049, or you can email: customerservice@kartelluk.com

I need to replace a part on my Kartell UK product, who should I contact?

We do keep spares for many items. As we cannot supply anything to a non-Kartell account
holder, you will need to contact the retailer you purchased from, who will then
request with our Customer Service or Spares team.

I need to return a Kartell UK product, what is the Returns Policy?

If you are the end user please contact the retailer you purchased from to begin the process.

If you are a Kartell account holder, please contact your respective Returns Department.

Please click here for our full returns and queries policy.

Do you have a showroom?

We do not have a showroom, however if you contact your local sales team they can suggest one of our customers in your area who have our
products on display.

Bedford Sales Office: 01234 363393

Wigan Sales Office: 01942 257800

Where can I get a brochure?

If you hold a trade account with us, you can simply
request brochures be sent with your next order. If you do not have a trade
account, you can download a PDF of our brochure here.

Can you deliver direct to site?

We can deliver to site for most of our products for an additional charge. Prices are provided
on an individual basis.

Are Kartell UK products guaranteed and what falls under the guarantee?

Guarantee's are stated at the top of the page in brochure, against manufacturing faults only,
does not include moving parts. (Moving parts have a 1 year guarantee.)

Which valves do I need to fit my radiator?

Please see guidelines below to help you find the valves you need to suit your pipework:

- If pipe work is coming out of the floor, and the radiator has side connections you will need a set of angled valves.

- If pipe work is coming out of the floor, and the radiator has underneath connections then you will need a set of straight valves.

- If pipe work is coming out of the wall, and the radiator has side connections you will need a set of corner valves.

- If pipe work is coming out of the wall, and
the radiator has underneath connections, you will need a set of either angled
valves or corner valves.

Do your Wetroom Screens come with the support arm included?

Yes, all of our Wetroom Screens come with a support arm and t-piece included.

What is the maximum height for your riser kits? JTKSR, JTKQ, JTKOS, JTKSR1800

All of our riser kits have a maximum height of 100mm.

Which of your radiators can be painted?

We offer a choice of 15 RAL colours, all Rad’s that can be painted show the ‘RAL’ icon at the top of the page within our brochure.

These include K-Rad’s, K-Flat’s, Laser Klassic, Nostalgia, Legacy and 22mm Towel Rails.

Lead-time for painting is 2-3 weeks (This does not include delivery time)