K-RAD GUARANTEE T&C’S

 

In common with most guarantees, the Kartell Guarantee has terms and conditions, and these have been put into place to ensure that we cover all claims within reason but NOT those for which we cannot reasonably be held responsible:

All Kartell products MUST be installed in accordance with the following guidelines by a competent, fully qualified Plumber, Plumbing & Heating Engineer or Electrician (as appropriate) who is fully conversant with current installation regulations and codes of good practice.

IMPORTANT: In the unlikely event of encountering a

problem with one of our products within the guarantee period, please get in touch with your supplier/installer, who will liaise with us on your behalf. After this period, please contact;

Customer Services Department:

Tel: 03308085049

Email: [email protected]

YOUR STATUTORY LEGAL RIGHTS ARE IN NO WAY

AFFECTED BY THIS GUARANTEE

IMPORTANT: Please ensure that you read and fully understand the following guidelines. If you need clarification of any points, please contact the Customer Service Department on 03308085049.

Kartell Heated Towel Rails and Radiators MUST be installed by a qualified, competent Plumber or Plumbing and Heating Engineer following guidelines and all current installation regulations.

A qualified, competent electrician MUST install All-Electric and Dual Energy Towel Rails and for Radiators a qualified, competent plumber in accordance with the following guidelines and current installation regulations.

THE APPLIANCE MUST ALWAYS BE INSTALLED WITH THE ELECTRIC ELEMENT AT THE BOTTOM OF THE UNIT.

Thermal cycling will NOT occur if the unit is installed with the element at the top. Consequential damage will then occur.

All-Electric and Dual Energy Towel Rails and Radiators are designed to comply with BS EN 60335 Parts 1 & 2. The British Standard covering the safety requirements of electric heating appliances and momentary contact with the product should not cause injury. However, to be effective, these products become hot, especially when fully covered with thick towels that do not allow the heat to dissipate. Accordingly, we would advise that if elderly, infirm, or young children are likely to be left unsupervised in a room containing one of these products, it is positioned to ensure that prolonged contact cannot easily occur.

Upon completion of the installation, we would advise that the product is securely covered to prevent contamination or damage by building materials such as paint, plaster, tile adhesive, grout or sealants until all building and finishing work is completed.

To preserve the finish on this product, we would advise that it is regularly cleaned by wiping with a soft clean cloth moistened with water and then polished using a soft, dry duster. ON NO ACCOUNT should any abrasive powders, polishes, detergents, household bleaches or cleansing agents be used on this product. Cleaners containing alcohol, acids or corrosive must NOT be used.

Note: Some household bleaches, cleaners, toothpaste and denture cleansers can damage plated or coloured finishes and, if accidentally spilt onto the product, should be wiped off immediately by a clean cloth moistened with cold water then dried thoroughly with a soft clean cloth.

Following our policy of continual improvement, Kartell reserves the right to amend The Terms and Conditions of this guarantee without prior notice.

For full T&C’s and Guarantee details please visit: https://kartelluk.com/uploads/kartell-uk-ltd-conditions-of-sale.pdf